Call Detail Recorder 1.0
For SMDR, ANI, or 911 ALI recording, download the Call Detail Recorder .To choose a recorder, first determine the number of lines required. Each line is an audio source, like a phone line, PBX port, extension, radio or microphone. Lines can be "switched" ...
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Advanced Call Center Review Download
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26Freeware
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27Skype Recorder 6.0
It can be used as an automatic answer machine or a parental control tool with its advanced settings. It has been awarded as THE BEST SKYPE RECORDER by thousands of users. If you are looking for a solution to easily record Skype calls in high-quality, ...$29.95
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28Skype Call Recorder 5.5
Skype Call Recorder is widely used by many Skype users and business call centers. It is used for recording high quality Skype audio and video calls on both sides automatically. As the best quality Skype Call Recorder, It can support many kinds of audio ...$29.95
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29EasyErlang 2.5
EasyErlang© is a feature-rich yet very easy to use staffing calculator and planning tool for call centers, help desks and virtually any telephone and email contact centers. It analyzes customer telephone call traffic, calculates how many customer ... -
30PerSonoCall Consumer Edition 2.1
Plantronics software enables the integrated call control features for Plantronics audio devices including call answer/end and synchronized mute with your softphone. PerSonoCall Consumer Edition Software for Windows provides integration between Skype ...Freeware -
31CT Developer Studio 2.0
CT Developer Studio helps you develop and host automated call handling systems which can be tailored to individual needs. Develop complex IVR software or implement a simple inbound call center, set up automatic dialing or create a fully automatic call ...$99.00 -
32IEX TotalView 3.1
IEX TotalView Workforce Management software, now named NICE IEX Workforce Management, enables even the most complex multi-site, multi-skill and multi-channel call centers to forecast staffing needs, schedule their representatives’ time, and ... -
33MXIE 6.0
Main features: - One-click to call – start / receive and control calls via mouse, keyboard or telephone - Built-in softphone - MXconnect™ lets you make any phone your business phone, and maintain call control through MXIE - Find ... -
34ActivaTSP 1.6
More advanced features such as call screen-popup, ACD queues login/logout/pause/unpause and even predictive calls are also supported.Freeware -
35SIP PBX v2 2.6
A Free Windows SIP PBX, with rich and powerful features like ACD(Automatic Call Distribution), Ring Group, Call Parking, Auto Attendant, Pickup Group, Conference, Auto-Dialer, Database CDR report, Database PBX Status Report, and much more. You can set ...Freeware -
36PrettyMay Voice Plugin for Skype
With PMVPS, you can record and replay any Skype call easily. PMVPS offers many features, such as call recording, voicemail, music-sharing during a conversation, and saving Skype voicemails to local audio files. PMVPS also allows you to use SkypeOut ...Freeware -
37RingCentral Toll Free Number
It provides you with toll free numbers or local phone numbers and advanced features not found in traditional phone systems. RingCentral acts as a virtual receptionist- managing all of the calls and faxes that come through your office. This reduces overhead ...$9.99
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38WhoCalls Caller ID detection 2.0.5
It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external database. Samples of a Call ...$20.00 -
39Mizu Webphone 4.8
It can call any other SIP soft phone (for free charge) or any landline or mobile number via your softswitch or a VoIP service provider of your choice. The webphone can be also controlled with a simple to use JavaScript API and it is completely customizable.$500.00
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40SPSS Clementine 12.0
Choose from a complete range of advanced analytical functions, including state-of-the-art algorithms, automated data preparation and rich, interactive visualization capabilities. Deploy models, predictions and insight to decision makers and operational ...Freeware -
41NinjaLite 4.9
Main Features: - Touch-tones [DTMF] - 2 Lines - separately adjustable Ringtone, Speaker and Microfon - Line Hold - Do Not Disturb - Inbound Call "Ignore" - Inbound Call forwarding to an internet voicebox - Inbound Call forwarding to a local ... -
42Cuba Server for Remedy (Avaya
Also it can indicates status of call – eg ‘number called’, ‘busy’, ‘call hung up’, etc. Cuba supports most business grade telephone systems.$3,000.00 -
43CTI Data Connector -
Features: - Integration of the salesforce call center adapter and SoftPhone version 3 - Click and Dial - just click on the phone icon which is added to each phone number, use the SoftPhone to dial or the call center directory - Caller identification ...$126.52 -
44Rander Reports 1.1
It can also have facilities like Call blocking, forwarding, transfer, etc. Now, the Rander Reports program is a freeware that can be used with Rander software. -
45Engage Coach 6.2
Engage Coach also features a unique Alignment Index that measures how closely the learner has assessed the call compared to the expert coach.$149.99 -
46SentryWorks Screen Recorder 2.0
For example, you can monitor contact center agents, create stunning online tutorials, presentations and product demos, and training and eLearning materials.Freeware -
47AutoSecretary 4.0
Most of the computer telephony solutions, you may have ran into, require additional hardware for call processing and voice recognition. Autosecretary offers absolutely different approach, utilizing innovative software voice processing technology. It ...$150.00 -
48callR ID - Identify callers 1.11
Feature Highlight: - Identify unknown callers with full informations - Automatic reverse lookup of the number called - Issuing location with map - Support delayed reverse lookup of calls (in case your phone was not online when you received the call, useful for people ...$4.99 -
49AverageTime 1.0
Very useful in call center applications, such as finding the average handle time for a series of calls, or for finding the average wait time on a series of queues. Also useful for exercise tracking, such as entering in lap times for a series of days ...Freeware -
50Blitz KXTD TAPI Server 3.2.2
Also this software is intended for organizations of Call center and CRM systems on base of already working system of account of the enterprise and PBX Panasonic KX-TD, KX-TDA.$150.00